Point of sale

Cardigan extends your external gift card program into your physical stores through Shopify POS, so a card sold online can be redeemed in store and vice versa.

Three tiles are available on the POS home screen, each covering a different staff workflow.

Enabling POS

Once POS is enabled for your store, two things change:

• the three Cardigan tiles become available to add to your POS home screen;
• a set of POS-specific options appears in the Cardigan Configuration page, which is where you control what your staff can sell.

Adding the tiles

The Cardigan tiles are added from within Shopify POS rather than from your admin.

On the POS device, go to your home screen, tap Edit (or Customise home, depending on your POS version), then add the Cardigan tiles you need from the app tiles list. You only need to add the tiles relevant to how that location operates - a store that doesn't hold physical card stock has no need for the activation tile.

Each tile opens a full-screen modal when tapped, and closes back to the POS home screen when dismissed.

What your staff can sell

Cardigan doesn't expose your entire catalogue at the point of sale. Instead, you nominate which product variants your staff can sell as gift cards, separately for digital and physical cards.

This keeps the POS experience focused and prevents staff accidentally selling a gift card product that isn't set up correctly. Configuration for each is covered on the relevant page:

• Selling digital cards
• Activating physical cards

Locations and profiles

If your business holds separate gift card provider accounts for different stores, Cardigan can route each POS transaction to the appropriate provider account based on the Shopify location the sale is made at.

See Profile routing for how this works.

Languages

The POS tiles and modals are fully localised and follow the language setting of the POS device, so staff see Cardigan in the same language as the rest of their POS interface.